If you have a Ring Protect Plan, check to see whether or not you can hear sound on a stored recording. You can also tap the green button to talk. Make sure the microphone icon is enabled on the app screen. 
Check to make sure you’re utilizing the two-way talk feature. If you don’t know how to check your device settings, search online for “audio controls” and the name/model of your device. In addition to the external volume control, there are audio/sound controls in your device settings. Check your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. If you’re having an issue with sound, try the following: 
If you’ve been having audio and sound issues with your Ring app or a Ring device, when you’re trying to use Live View, the following troubleshooting steps should help you get your device and app back to normal.
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